Technical Support provided by MIDs and HelpDesk:

MID support:
Your assigned MID is your main point of contact for technical support with respect to using the SLN course management system. Discussing course changes with your MID first may save you time and confusion later. It is especially important for new faculty developing a course or teaching a course for the first time to work very closely with their MID. Your assigned MID will provide you with his or her contact information and office hours. The SLN MIDs can be contacted at 1.800.875.6269, Ext. 3. Please listen to the announcement so you select the correct extension # for the SLN MID.

HelpDesk support:
The SLN HelpDesk is available to assist you with:
1. Installation and upgrade of the Lotus Notes client software
2. Notes client setup and confirming your computer can communicate with the SLN servers
3. How to add your course to the Notes workspace
4. Resolving Notes replication errors or problems encountered with the send/receive of documents with the SLN server
5. Questions about or assistance using the SLN mail system
Contacting the SLN Faculty HelpDesk:
If you decide to call the HelpDesk, please do so when you have the time to work on the computer having the problem. We may need to check settings on your computer or have you provide us with the exact error message you are receiving. Email and web requests should contain as much information as possible about the problem. Please include your contact information, name of course and campus, and a description of the technical problem you are experiencing.
• Web requests: use the Faculty HelpDesk link at the top of the SLN Faculty Center web page
• Email: address SLN Notes email to Faculty Helpdesk or Internet email to Faculty_Helpdesk@SLN.SUNY.EDU
• Phone: 1.800.875.6269, Ext 2 (or dial direct to 1.518.443.5617)