SLN Support Services
Access to SLN's online help request system, phone support and online FAQs.
Enrolled Students
If you have enrolled in an online course, you can access your campus website online learning pages using the drop-down menu below.
Access your campus online course page
To log on to your course you'll need your user name and password.
Don't have it? Check here to find your Campus Log in Information.
Chat Support - New
Chat support with a HelpDesk Analyst may also be available during regular business hours, as listed below. When available, you will see the Chat application in the lower right hand corner of this web site which will state "Online - Click here to chat".
Telephone Support
Telephone support is available during regular business hours, as listed below.
For faster service when contacting the SLN HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.
1-800-875-6269* (Toll-free within the United States)
1-518-320-1889* (Direct)
* Press option 1 to reach the HelpDesk
HelpDesk hours:
Monday - Thursday |
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Friday |
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Saturday |
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Sunday |
8am to 9pm EST |
8am to 5pm EST |
10am to 5pm EST |
1pm to 9pm EST |
The SUNY Learning Network program is administered by the Office of the Provost.
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The SUNY Learning Network: Supporting Award-Winning Distance Education at SUNY Campuses since 1995
about the SUNY Learning Network | State University of New York | Contact SLN | Web Accessibility |
Office of the Provost and Vice Chancellor for Academic Affairs
