Online learning technical information

Advanced course management systems make it easy to get online and learn

Every SUNY Campus has a unique personality, and online courses are no different. Once you have registered for a course, your campus will provide you with information about your course, including: logon information, where to get help, and how to access your online course.

What do I need to learn online with SLN?

To take an online course at a SLN Campus, you must first have access to a reliable Internet connection (preferably high speed). You also need to work with a compatible web browser to have full functionality within your online course. To find out which browser version you should be using when working on the Internet for your course, please check the SLN Knowledge Base article on Browser Compatibility.

Do I need special software to take online classes?

The software that SLN campuses use for online learning varies from campus to campus. However, they all have one thing in common - online learning at SLN campuses is browser-based. This means that you access your course through your internet connection using a standard web browser. You may need to download the most compatible version of the browser for your campus system. The most important thing is that you have a good connection to the internet.

Some instructors require students to use special software related to their course. This information should be provided to you after you register.

How do campuses present online classes?

SLN campuses use different kinds of systems to support online learning. Often referred to as Learning Management Systems (LMS), you may encounter any of the following LMS types:

• ANGEL
• Blackboard
• Desire2Learn
• Moodle
• WebCT

Your campus is responsible for providing you access to their system once you have signed up for your online course or degree program. This includes any system requirements and logon information and directions.

Getting Help with your online course

The SUNY Learning Network provides support for SLN campuses. To contact the HelpDesk, please visit the SLN HelpDesk. Phone support is available during regular business hours. You may also submit a HelpDesk ticket online, or leave a voicemail if the HelpDesk is unavailable. If the HelpDesk cannot assist you, we will do our best to provide you with contact information for your campus or online course.

Still have questions? Please use the SLN contact form.

The SUNY Learning Network program is administered by the Office of the Provost.

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